Q&A

If you have the extensions fitted and removed by an experienced hairdresser or professional in the field of hair extensions after the strands have grown out, as well as taking proper care of the hair, there is no risk to your own hair.

Bonding method:

Extensions are attached to your own hair using heat tongs. This does not damage your own hair. With this method, the extensions last up to 6 months.

Tape method:

The hair is inserted with adhesive strips. Here too, there is no risk to your own hair. With this method, the extensions last up to 8 weeks.

Extensions fall out:

This can be caused by extremely straight hair, the effect of heat on the keratin bonds, an oily scalp or incorrect care products. In extreme cases, contact your stylist.

The hair looks dry:

Like natural hair, human hair can be prone to dryness and split ends. Read the "Care" section and follow the care tips.

Knot the hair:

This happens if the care is not right. Brush the hair regularly with a special extension brush and always blow-dry the hair after washing.

The hair becomes matted:

This can be caused by incorrect care or heavily stressed hair (chemical treatments). Use intensive care treatments and hair tip fluid.

Itching:

Hair extensions can cause itching at first. Use a mild shampoo and avoid dandruff shampoo.

Headache:

Initial headaches are normal and will disappear as soon as your scalp gets used to the extra weight.

Extensions come loose:

This can be caused by chemical treatments or incorrect care. In extreme cases, contact your stylist.

Keratin bonding is soft and sticky:

Prolonged wear when wet or excessive sweating can make the keratin brittle.

What should I consider before inserting?

Regardless of whether you opt for bonding or tape extensions, your own hair should be washed thoroughly with deep cleansing shampoo before insertion. If the hair has not been thoroughly cleaned and there is still residue from styling products on your hair, for example, the keratin or adhesive will not be able to bond with your own hair. This can cause the extensions to slip down.

We are also happy to take your order by telephone on +491743786091. However, we can only offer you the payment methods Paypal, instant bank transfer, prepayment or cash on collection when ordering by telephone.

Yes, you will receive an order confirmation from us by e-mail once we have received your order. If you have a customer account, you can also view your orders there.

No, you can also order as a guest without a customer account. However, creating a customer account allows you to view your orders and the dispatch status.

If you want to change your password or have forgotten it, you can do so using the "Forgotten password" create a new password.

You have the option of registering for a notification directly in the product with your e-mail address. As soon as the item is available again, we will inform you immediately by e-mail.
You can also contact us via WhatsApp or by phone so that we can advise you if necessary and recommend available alternative colours and products.

No, unfortunately you cannot redeem discount codes retrospectively. However, you can use it on your next order.

We ask for your understanding that you will not be able to make any changes once your order has been successfully received, as this is the only way we can offer you the fastest possible delivery times.

You have the option of returning unwanted products within 14 days as a regular return without any complications.
Please note that items with hygiene seals can only be returned if they are undamaged. However, you may remove the products from the packaging to touch them and check the quality or colour shade. However, when returning items, do not cut any connection points, dye hair or otherwise handle or damage the items.
If you would like a replacement product, please order this again in our online shop.
Please note that customised products and special orders cannot be exchanged.